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Terms and Conditions

Currency

All prices are in NZ dollars and exclude GST (15%) for NZ only however, the GST component will be attributed to the final invoice with freight.

Payments

Payment is easy, simply select the item/s you wish to purchase, add the items to your shopping bag, then follow the steps to complete the purchase via our secure PayPal managed payment gateway, bank transfer or by purchase order or invoice number. Giltedge Publishing does not keep any record of your credit card details, and our website is secure, meeting the latest NZ PCI standards.

Payment can also be made by direct credit through Internet Banking upon invoice, or by cheque. Follow the normal steps on our website to complete the purchase and select payment option Direct Credit. An invoice will then be emailed to you advising bank account details. If payment is being made by cheque, please allow up to 5 business days for cheque clearance before the goods are despatched.

Should you wish to discuss any products that you are interested in purchasing, please:


Orders

Please ensure delivery details provided are correct. We assume no liability for wrong delivery if incomplete or incorrect details are provided.
We will do everything we can to help solve any problems and to ensure your order is delivered smoothly.

Please be aware that once your order has been uplifted by the Courier the delivery is controlled by them. We will try our utmost to have your order available for delivery within the desired time-frame.

Please note that the Courier will not deliver to a Post Office Box address.

Please contact us immediately should you experience any problems. Our Courier provides a Track & Trace service and we will supply this information should it be required.

In the absence of any special delivery instructions Giltedge Publishing will arrange delivery or courier your purchases to the address you nominate in New Zealand.

Usually, the delivery time is within two weeks of processing your payment (subject to delays caused by factors beyond our control). If for any reason part or all of your order is unavailable or temporarily out of stock you will be contacted before dispatch of any goods or before proceeding further with your order.

Promotions and Specials

All of Giltedge Publishing's promotions and specials run for a month unless stated otherwise.

Returns

We appreciate your careful attention prior to making a purchase.

We are happy to replace all returns with a store credit. We ask that you handle our books with care and not duplicate themin any format if they are not required. Please return books to Giltedge Publishing in mint condition within 14 working days of receiving the parcel.

Any titles received by us in damaged condition will be returned to you and you will be charged, as they will not be in acceptable condition for future sale. This is in line with normal bookseller practice.